Norwegian Speaking Technical Support Associate

Amsterdam
Fulltime
40 uur
mbo
Callcenter
Vast
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Wat ga je doen?

 

  • Develop positive, supportive rapport
  • Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
  • Utilize Knowledge Base tools to work and resolve issues
  • Identify when and how specific issues should be escalated to various resolver teams
  • Use identified tools to track, escalate and record issues and resolutions
  • Manage open cases to ensure resolution work and case closure progresses quickly
  • Diagnose and resolve technical hardware and software issues
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
  • Provide timely and effective resolution to support requests based on service level agreements (SLA)

 

Waar ga je werken?

In this position you will be responsible for providing problem resolution and world-class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials.

Wie ben je?

 

  • Fluent in either Norwegian,, next to a fluency in English in both reading and writing.
  • Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
  • Knowledge and experience with Microsoft office
  • Knowledge of and experience with gaming consoles or PC gaming systems
  • Ability to navigate the internet and use search engines to find information
  • Ability to utilize phone system as required
  • Experience utilizing, configuring, and troubleshooting in multiple environments

 

Wat bieden we je?

 

  • Fulltime job
  • Work in a fun environment
  • Salary: 24k gross annualy

 

Solliciteren

Contactpersoon

Talissa Veira
06-21494186

 

Vestiging Carrière Den Haag
Koninginnegracht 35
2514 AC Den Haag

 


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